Return and Replacement Policy

Applicability: This policy applies to all products purchased from MobiLooms, including mobile phones from brands like IQOO, Xiaomi, Samsung, Realme, and OnePlus.

Time Frame: You must raise a return/replacement request within 7 days of delivery.

A return or replacement is only possible under the following circumstances:

• Dead on Arrival (DOA): The product is non-functional upon first use.
• Wrong Product Received: The product delivered is different from the one you ordered.
• Damaged Product: The product received is physically damaged.
• Manufacturing Defect: The product has a verifiable manufacturing defect that affects its functionality.

Request: Log in to your MobiLooms account and submit a return request from your order history.

Verification: Our team will review your request. For mobile phones, we may arrange for a technician visit to your location to diagnose the issue. This is a common practice in India to verify claims.

Product Condition: The returned product must be in its original condition with the intact box, all accessories (charger, cable, manual, etc.), and a valid invoice.

• Change of Mind: We do not accept returns for a "change of mind." Once a mobile phone box is opened and the device is activated, it is not eligible for a return unless a defect is found.
• Software Issues: Minor software bugs or glitches are typically not considered a manufacturing defect and should be addressed by the brand's service center.
• Damage Due to Misuse: Any product damaged by the user (e.g., liquid damage, physical drops) is not covered.
• Missing Accessories: If any original accessories are missing from the return package.

Refunds: If a return is approved and a replacement is not possible, we will initiate a refund. Refunds will be processed to the original payment method within 7-10 business days.

Replacement: If a replacement is approved and the product is in stock, we will ship the new item to you after we receive and verify the original product.